Client adds Store(s), then Individual items/Order Pickups under them. Client's payment card is securely stored within the payment processor (Stripe) system, not in our database.
The nearby Shoppers are notified about the job posting and one of them accepts it.
Shopper goes to stores and purchases the items using his/her own funds and delivers. Do not worry, Client's payment card information is already held and pre-authorized.
Upon delivery, Shopper taps the "Finish" button, submits the amount spent on groceries and gives receipts to the client.
Client verifies the receipts and pays the amount to Shopper at doorstep via Cash or Bank Transfer that Shopper spent for groceries (NOT the delivery fee). This way, Shopper will not stay out of funds.
Client marks the job as "Completed" and submits review/rating, so the client's payment card will be released after charging the Delivery Fee.
Note: Earnings will be transferred to Shopper's bank account later (periodically).
Trolli Pty Ltd (“we,” “our” or “us”) is committed to protecting the privacy of Users of the Tolli App (“the App”) and other services.
If the personal data supplied to us relates to third parties, by submitting such information to us, you confirm having the consent of the third party and authority to provide the personal data on their behalf.
Although we will keep your personal information confidential, we may share it with selected third parties only for the purposes set out in this policy or if we are legally obliged or entitled to do so in law. We may share information about you with a) the payment systems we use including Stripe; b) other companies that provide products or services to us including SMS authentication, payment processing and location tracking services; c) governmental authorities; and d) any other third party if allowed to do so in law.
Please note that we may have no control over how third parties collect, process or store your personal information and as such, we shall not accept any liability resulting from the unlawful collection, processing or storage of personal information by third parties.
We use the information we collect for the following purposes:
We may share your information with our agents, employees or contractors to help provide, understand, and improve the App.We may share your information with our agents, employees or contractors to help provide, understand, and improve the App.
All information collected through the App will be stored and processed within Australia.
We use commercially reasonable safeguards to help keep the information collected through the App secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. To help us keep your information safe, we expect you to maintain the secrecy of your unique password and account information.
We shall retain personal data collected for a reasonable time frame, which will vary depending on the nature of the data and whether the data may be needed for future legitimate use.
Following termination or deactivation of your App account, we may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
You may, at any time, edit, update or delete your details as displayed in the App, including your address, email, names, among others. However, when you delete or update information, we follow a process to ensure that the modification or deletion is not accidental or malicious. Accordingly, there may be delays between when you edit/delete information and when copies are edited/deleted from our active and backup systems.
Last updated on: 25th March 2020.
These Terms & Conditions constitute a legal agreement between you (the “User,” “Client,” or “Service Provicer,”) and Trolli Pty Ltd (“Trolli”, “the Company”, “we,” “our” or “us”) concerning your access to and use of the Trolli App (“the App”) and other related services.
Similarly, by clicking the “Register” button when registering an account or using the App and/or the related services, you acknowledge that you have read and understood the Terms & Conditions and agree to be bound by them and to comply with all applicable laws and regulations
In these Terms and Conditions, the following terms shall have the following meanings, except where the context otherwise requires:
"Account" means the user account created by users of the App as part of Registration;
“Client” means a person buying services from a Service Provider through the App;
"Goods" refers to any goods offered for delivery to Clients through the App;
"Users" means users of the App, including Clients and Service Providers;
"Service Provider” means independent shoppers who have agreed to offer delivery services through the App;
The Trolli App is an e-grocery platform through which Users can fully customize custom carts for goods of any quantity and from any Service Provider or store. Therefore, the App connects Clients to different Service Providers.
You will be required to register an account in order to access the App. Accordingly, you must complete the registration process by providing us with current, complete and accurate information about yourself as prompted by the applicable registration form.
You agree to use the App in good faith and in compliance with all applicable laws and regulations, including laws related to anti-money laundering and counter-terrorism financing.
As a user, it is your responsibility to maintain the confidentiality of your account details and the passwords to the devices they use to access the App. We shall not be liable for any loss or damage arising from your failure to comply with this precaution.
Using your Account, you will be able to control most communications and activities. We may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your account, and you may not be able to opt-out from receiving them.
By accessing or using the App or the content provided on or through the App, you warrant that:
Please note that the licence does not amount to a transfer of title to the App, neither does the authorization allow you to modify, reproduce, copy or reproduce the App and its contents for commercial purposes. Requests for permission to reproduce any information contained on the App should be sought expressly from the Company.
Trolli will charge a convenient and affordable fee to both Client and Service Provider, as follows:
No Service Provider shall be allowed to deliver the following items through the App:
All contracts for the supply of goods shall be between Clients and Service Providers.
Clients warrant that the credit or debit card details provided to us will be accurate t and that they will have sufficient funds to make the payments required. Upon a Client placing an order for delivery of goods, Trolli will pre-authorize payment part of the order amount from the Client’s debit or credit card. Thereupon, the Service Provider will purchase the Goods ordered by the Client using the Service Provider’s debit or credit card and deliver the Goods to the Client.
Upon delivery of Goods, the Client will pay the Service Provider the remainder of the order amount either through cash or direct bank transfer.
Once both the Client and Service Provider mark the delivery as finished/complete, the Client’s card will immediately be charged for the delivery fee, from which we shall deduct our fees and reimburse the remainder to the Service Provider.
All prices listed on the App are correct at the time of publication; however, we reserve the right to alter these in the future.
If a Client chooses an online mode of payment, the Client must pay for their order before the goods are delivered. To ensure that shopping online is secure, your debit or credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet.
Service Providers will bear the costs associated with the purchase, preparation and delivery of goods to clients.
Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary. Goods will be sent to the delivery address stated by the Client when placing their order.
Trolli cannot be held responsible for any late deliveries as that is the sole responsibility of the Service Provider.
In the event a Client cancels an order for goods after the order has been assigned to a Service Provider, the Client shall be charged the base delivery fee of $10.99.
If a Service Provider cancels a Client’s order after the order has been assigned, we shall notify the Client of the cancellation and immediately invite other Service Providers to complete the Client’s order.
If a Client fails to accept delivery of goods at the time they are ready for delivery, or the Service Provider is unable to deliver at the nominated time due to the Client’s failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to the Client and all risk and responsibility in relation to such goods shall pass to the Client.
After goods are delivered to a Client, the Client will be given the option to complete a review of the Service Provider (“Review”). Clients are solely responsible for the content of any Review they provide.
Clients must ensure that all Reviews they submit do not contain any unlawful or inappropriate content.
You agree and understand that the App will not at any time be used for any of the following restricted purposes:
You understand and agree that Trolli provides a technology platform connecting independent Service Providers to Clients.
You acknowledge and agree that Trolli does not itself sell goods or offer delivery services, and has no responsibility or liability for the acts or omissions of any Service Providers or Clients.
Trolli is not the retailer of any goods offered by any Service Provider, nor is it in the delivery business or a common carrier. Service Providers shall be responsible for declaration and payment of taxes in relation to sale of goods through the App.
Service Providers will be responsible for obtaining and maintaining Public Liability, Work Cover or any other appropriate insurance covers at their own cost and expense, as Trolli will not be liable for any injuries or losses arising from the Use of the App.
You acknowledge and agree that the App is subject to intellectual property such as copyright, trademark and patent. The App, its material and Technology anywhere in the world belong to us or our licensors. Rights in the App are licensed (not sold) to you, and you have no rights in, or to, the App or the Technology other than the right to use each of them in accordance with the Terms & Conditions. Nothing in the Terms gives you a right to use the App name or any of the Company’s trademarks, logos, domain names, other distinctive brand features, and other proprietary rights.
You also acknowledge that you have no right to have access to the App in source-code form.
Your access to and use of the App or any material therein are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis.
We DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We also make no warranty or representation and disclaim all responsibility and liability for the following:
To the maximum extent permitted in Law, we shall not accept liability for any direct or indirect damages, loss of profits or revenues resulting from your access or use of the App.
The Company may terminate your access to the App or other services without any prior notice to you if:
If we terminate your account, if you close your account, or if the payment of your fees cannot be completed for any reason, you remain obligated to pay us for all unpaid fees plus any penalties, if applicable.
Trolli does not offer dispute resolution services in relation to disputes between Users. As such, Users are solely responsible for the resolution of disputes or differences arising in the course of their use of the App. However, in some cases, we may assist Clients and Service Providers to settle disputes arising from their use of the App, in an amicable manner.
This Agreement shall be governed by the laws of Australia, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The parties agree that any claim or dispute one party has against the other party arising under or relating to this Agreement (including claims in contract, tort, strict liability, statutory liability, or other claims) must be resolved exclusively by a court of competent jurisdiction located in Australia.
Third parties. This Agreement does not give rights to any third parties. You may not assign or attempt to assign your rights and obligations without our express consent.
Severability. If any court or competent authority decides that any of the provisions of these Terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law
Amendment. The Company reserves the right, at its sole discretion, to modify or replace these Terms & Conditions at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. Your continued use of or access to the App following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes
If you have any concerns or questions regarding these Terms & Conditions, please contact us at firstname.lastname@example.org.
Effective date of the Terms & Conditions: 25th March 2020
Last updated on: 25th March 2020.